Appointments
We pride ourselves on running on schedule, so please complete all Forms (via email or text) and arrive at least 10 minutes early to check-in prior to your chair time (15minutes early if have not done forms).
We follow CDC and ADA requirements for CoVid-19 & health pre-screening for all appointments. There are instances where your appointment may need to be rescheduled based upon your screening/health/situation. We are working diligently to protect other patients, the office staff and you. We appreciate your understanding and honesty.
Our office provides email and text reminders. We ask that you reply YES or NO to indicate whether your appointment will still work for you 24 hours (or by Thurs morning for a Monday appt) prior to your appointment. This allows us time to reschedule you as necessary and to fill your spot in a timely manner. If we do not hear from you, your appointment may be cancelled.
Cancellations and Missed Appointments
- Please call ASAP if running late, we may or may not be able to see you based upon our schedule.
- If you are unable to make it to your scheduled appointment time, call/text us at least 24 hours in advance.
- Appointment no-shows inconvenience other patients, the staff, and decrease the efficiency of our practice. You will be charged $50 if this happens and repeated late cancellations will result in leaving the practice. Insurance companies do not cover this fee and you will be required to pay it prior to your next appointment.
Urgent Care
- Every effort is made to see emergencies promptly, most often the same AM or PM that you call. However, the schedule fills fast and we may not be able to give a same day visit. We encourage you to call ASAP.
- Please do not hope the problem will “get better on its own”. They typically do not, but instead peak over a weekend when we do not have regular business hours.
- During business hours, leave a message or text us. After hours, you may do the same, but know we will not return your message until we return to the office. If you cannot wait until we return, PLEASE see your nearest urgent dental facility.
Insurance and Payments
- If you provide us with your dental insurance information, we will file for you & insurance will send us payment directly. If they do no not or will not pay within 60 days, you are responsible for the remaining portion.
- If you do not have insurance, payment-in-full at time of service is expected unless you have made prior arrangements.
- We collect copayments/deductibles for appointments at time of service. We will either send estimate prior or will calculate based upon your insurance terms and our contracted rates.
- Your insurance is obligated to provide you with an explanation of your benefits estimated & paid. You may have to create a login account to view them, they mail email them OR they may mail to you. Like a bank statement, it is a way to compare and confirm any amount owed. Please reach out asap if you see a discrepancy.
- We accept payments via cash, check or credit card (Visa, MasterCard, Discover, American Express).
- We accept Care Credit card payment (The 0% interest for 6 months plan ONLY...approval required by Care Credit).
- If we opt to not collect in full from you at the appointment on special arrangement, you will receive an emailed statement for the balance.
- Payments can me made directly thru the eStatement using a credit card or by calling/mailing to us.
- Contact us immediately if an unexpected problem where you are need to discuss an arrangement to pay. Honesty and good communication is important to our relationship.
- All past due accounts will be charged 1.75% interest per month or 21% APR on unpaid balances commencing 30 days after billing.
- Delinquent accounts will end up in collection and/or small claims court. All collection agency fees, attorney fees, court costs, and any other costs incurred while collecting will be your responsibility.